Asus ptp driver что это за программа и нужна ли она

ASUS Webstorage – что это за программа, нужна ли она

Позволяет автоматически скачать и установить необходимые драйвера для устройств, например для HD4600 (встроенное видеоядро процессора Intel). Утилита может идти предустановленной, например на новом ноутбуке/планшете.

В редких случаях Intel Driver Update Utility может вызвать зависание (ESRV_SVC_QUEENCREEK). Советуется отключить или удалить утилиту, одному пользователю вообще помогло удаление из автозагрузки другой программы — Intel Driver and Support Assistant (как оказалось — это просто новое название).

Качайте утилиту только с офф сайта Интел!

После проверки наличия драйверов — утилита покажет какие есть новые в виде списка, но какие устанавливать — решать вам (выбираете галочками).

Присутствует поддержка русского языка:

Пример — утилита нашла драйвера на чипсет (набор логики) и готова скачать установочный файл SetupChipset.exe:

Как видите — также отображена версия драйвера, дата. В некоторых версиях также присутствует описание загружаемого драйвера:

Как зарегистрироваться в webstorage?

Сама регистрация довольно проста. Итак, проходим по ссылочке . Попадаем на англоязычный интерфейс. Но, Яндекс Браузер отлично переводит. Итак, выбираем «подписаться». Затем вводим название страны и дату рождения. Жмём «Далее», переходим на второй этап.

Вводим адрес с паролем и «далее».

Подписываемся под обязательными функциями, и игнорирует необязательные (новости, то есть спам, мне не нужны).

В новом окошке нажимаем «i agree», что означает «я согласен».

Теперь переходим непосредственно в окно сервиса. 1 Тб у них стоит всего каких-то 13,49$. Так что, желающие получить терабайт – вперёд! После регистрации, незабываем подтвердить свою личность по ссылочке в письме, в этом случае вы и получаете 5 Гб памяти. Иначе, всего 3 Гб.

Войдя в окно сервиса, выбираем слева меню MySyncFolder. В данную папочку вы и будете теперь помещать важную информацию с разных гаджетов. Чтобы добавить какаю-ни будь папочку, жмём «Добавить».

Сразу вы в элементах управления не разберётесь, но, со временем привыкните. По сути, сервис мало отличается от похожих, взять тот же Яндекс. Советую походит по сайту, по изучать меню, и приступать к загрузке файлов. Также, советую обратить внимание на строку «поиск» вверху справа. Когда у вас различных папочек будет приличное количество, им будет пользоваться намного удобнее, чем просто просматривать ворох документов.

Мы сейчас вкратце рассмотрели облако webstorage. Также, разобрали его плюсы. Теперь, предлагаю также вкратце рассмотреть минусы данного сервиса.

Основные возможности

Быстрая проверка устройств на наличие новых драйверов.
Установка только корректных/протестированных драйверов в автоматическом режиме. После возможно потребуется перезагрузка.
Присутствует функция отката на предыдущую версию драйверов — полезно в случае непредвиденных ошибок.
Официальная утилита от Intel. Как по мне — весомая причина использовать именно эту утилиту, а не сторонний софт.

Простой пример — у человека не работал звук, он скачал Intel Driver Update Utility, которая сама установила нужный драйвер, запросила перезагрузку, после — звук появился.

Какие из этих программ, установленных изготовителем ноутбука, можно убрать?

Приведенные ниже программы установились на ноутбук (ASUS) при инсталляции автоматически.

Какие-то из них явно лишние и только занимают место на компьютере. Сам я определить это не могу, а потому прошу помощи у Вас, знатоки и корифеи компьютерного железа. Что можно удалить?

P.S. Нижнюю строчку во внимание не принимайте – она попала в скриншот случайно.

Обычно, чтобы оптимизировать работу своего ноутбука, удаляют следующие не очень нужные утилиты и программы:

Wireless Console 3 – если не используете Wi-Fi, то можно удалить или убрать из автозагрузки.

ASUS Live Update – что-то скачивает из интернета.

ASUS LifeFrame – служит для работы с web-камерой ноутбука, разные функции, которые вы наврядли используете в повседневной жизни.

ASUS Splendid Utility – можно удалить.

Microsoft Office 2010 – обычно на новом ноуте стоит демоверсия.

FancyStart – бестолковая утилита для запуска.

ASUS WebStorage( AsusVibeLauncher или ASUS Vibe Fun Center) – удаляем.

ASUS Music Maker – можно удалить за ненадобностью.

FastBoot – можно удалить.

Power4Gear Hybrid – дополнение, чтобы сделать систему энергосбережения более красивой. Может некоректно работать.

Smart Logon – автоматически определяет ваше лицо для входа в систему, но работает не очень корректно.

ASUS Video Magic( или другой видеоплеер )- очень много потребляет ресурсов, а работает медленно, лучше установить, что-нибудь попроще.

Game Park – бесполезные игрушки.

Adobe Reader 10 – можно удалить и поставить более быстрый Foxit Software.

Trend Micro Titanium Internet Security – демоверсия.

После удаления чистим все хвосты с помощью CCleaner. В результате избавления от утилит и программ может освободиться 3-4 ГБ памяти, да и ноутбук начнёт работать более шустро.

Дело даже не в том, что эти все “незаменимые софтинушки” занимают какую-то часть ЖД – суммарные 200Мб на современных ЖД не так уж и много весят. Но ведь они и ЦП пригружают. Форточки и так огромный шмат времени ЦП кушают на самообслуживание, а всё оставшееся великодушно отдают юзеру. _Я знаю одного хакерёнка (как он сам себя называет – чел примерно мой ровестник), который отсёк от ХРюши примерно 60%, оставив только самое необходимое – так у него эти Форточки по сравнению с исходняком напоминают скорый курьерский после пригородной электрички._

А сейчас пройдёмся по списку:

AI Recovery – утя для создания дисков для резервного восстановления Форточек. _Из . надцати десятков юзеров, которым восстанавливал системы и данные – видел всего двух, которые пользовались этим сервисом_.

Data Security Manager – шифрование данных. Файлы и папки вы можете шифрануть под своим ключом и (как опция) сделать их невидимыми для всех, кроме вы. _Главное – ключ не забыть_.

Life Frame – утя записывает видео с ВЕБки, делает фотки, примитивные изменения изображений по набору шаблонов. _Чуть ниже (Virtual Camera) будут комменты по этому поводу_.

Life Update – без этой ути жизни не будет! Как только унюхала подключение к сети – тут же бегом к МелкоМягким и на Асус. Выложила им полный рапорт об установленном у вас софте, расспросила об обновления – и вперёд обновлять софтинушку! _Кое-что из комментов по Virtual Camera актуально и для этой ути_.

MultiFrame – я вообще не представляю, как я живу без этой ути! Это ведь какой сервис: у окон появляется ещё один кнопарь в ПВ углу (где окно накрест посылают), который позволяет автоматически позиционировать окна на рабочем столе.

SmartLogon – кульно! Тинейджеры кипятком по ногах писяют: включаешь ноут – ВЕБка хавает твой фейс, и ноут грузит именно твой профиль. _Жизни без этой ути – ну просто нет_.

Splendid Video Enhancement – захвалено Асусом как улучшающее качество видео: типа увеличивает глубину и интенсивность цвета, прорисовывает детали в тёмных местах изображения. Соответственно процессорное время – сами понимаете. _Лично я люблю видеть на экране монитора всё именно так, как оно выглядит в реале. А не нахально рвущееся в глаза, кричащее и выпендривающееся. Впрочем, кому нравится поп, кому попадья, а кому – поповская дочь_.

Virtual Camera – очень “удобный” инструмент для настройки встроеной ВЕБ-камеры в смысле примочек и эффектов (негатив, сепия, зеркальное изображение, вверх тормашками, рамки и прочая чухня, популярная среди тинейджеров). _А ещё эта софтина в присутствие AsusLifeFrame очень удобна для управления вашей ВЕБкой с любой точки земного шара: поскольку весь предустановленный производителем софт имеет сертификаты, антивирь (в особенности шаровая или триал с “таблэткой”) принимает этот софт за ШП и не особо присматривается, в чью пользу идёт отправка и какой именно информации “для улучшения работы нашего софта”._

WebStorage – за эту утю Асусу ваасче в ножки кланяться нужно. Представляете: вместе с МелкоМягкими вам с барского плеча – хранилище ваших файлов в Интернете! Вау! _ВАШИ файлы – документы, фотки, видео и т.д. – на ИХНЕМ серваке хранятся. Думаю – вам это оч понравится!_.

Установка из пакета

Для того, чтобы понять, что это за программа, необходимо обратиться к корням. Сама по себе функция предназначается для запуска программного обеспечения из среды «Bios». Для Андроид-гаджетов ситуация та же самая, из стационарной среды запуска, устанавливается прошивка телефона и соответствующая Андроид-версия.

«Setup Utility» позволяет исправить ошибки в андроид гаджетах:

По сути, на Андроид «Setup Utility» тот же самый «Bios», только в текстовом варианте, поскольку оперативная память не позволяет создать полноценную программную оболочку. При работе алгоритма запуска, именно «Setup Utility» участвует в работе любых процессов, которые имеются на устройстве. Точно также эта программа отвечает и за запуск компьютерного оборудования.

При возникновении неполадок, есть возможность установить данный файл отдельно, но самостоятельно осуществлять установку не рекомендуется.

Регистрация в сервисе ASUS Webstorage

Эта процедура не отличается запутанностью.

Просто переходите по ссылке и нажимаете на большую кнопку «Зарегистрироваться». Если же аккаунт уже создан ранее, то ниже увидите надпись – «Войти».
Далее вводим в форму свой действующий e-mail (в поле ID), а ниже указываем дважды придуманный пароль, ставим галочку для согласия с условиями:

В следующем окне подтверждаем введенные данные, после чего получаем на почту письмо с активацией.

Теперь входим в систему используя ранее указанные регистрационные данные и видим окно «MySyncFolder». Именно в эту папку будут помещаться синхронизированные с ПК или других девайсов файлы:

Сверху располагаются элементы управления (создание папок, коипрованиеперемещение, архивация, удаление и т.д.). Слева можете видеть каталоги избранных материалов, информации с совместным доступом, общие ссылки. В правом верхнем углу есть поисковая строка (пригодится в будущем, когда файлов станет много) и настройки аккаунта. Чтобы поледиться (расшарить) любой объект из своего перечня, достаточно кликнуть по нему правой кнопкой мышки и выбрать соответствующий пункт «Share».

Автор рекомендует:

Häufig Gestellte Fragen und Antworten

Ich würde es deinstallieren, oder, sollte dir das nicht zusagen, es zumindest vom AutoStart ausschließen.

Mehr zu diesem Tool erfährst du z.B. auch hier:

Meine Einschätzung (ich kann auch falsch liegen):

Das Acer Care Center ist ja “nur” eine Benutzeroberfläche, durch die der Zugriff auf einzelne Acer Features möglich ist.

Die “Driver Setup Utility” dürfte dem früheren “Acer Live Updater” ähneln und das hier sein. Kann man behalten wollen, oder auch nicht:

Wie ich mir das vorstelle:

Um an den User eine Meldung zu schicken, daß ein kritisches Update vorliegt, schickt das Tool bei jedem Systemstart eine Anfrage an eine Acer Datenbank, ob kritische Updates vorliegen.

Wenn dem so ist werden sie im Care Center zur Verfügung gestellt.

Ich habe das Tool (zusammen mit dem Care Center) auf meinem G9-793 deinstalliert.

Ich habe aber weiterhin das kurze “Aufploppen” der cmd (wie im verlinkten Artikel beschrieben), weil ich es (bisher) noch nicht aus der Aufgabenplanung rausgenommen habe.

Dort ist es nämlich mit dem FUB Tool gekoppelt, das wiederum auch den Zugriff auf die Identifikationskarte u.Ä. regelt:

Wahrscheinlich ist noch komplizierter, weil ja auch noch z.B die “Acer User Experience” mit herumwurschtelt.

ASUS Smart Gesture problem with Windows Installer

Many users are having issues with the ASUS Smart Gesture installer. In a previous post I described how to make the touchpad work after upgrading to Windows 10. However, in some cases the installer throws this error and then makes a rollback:

I will include here solutions which worked for other users, some ideas and the ASUS Support suggestions. In addition, I made an analysis of the root cause.

Solutions

Execute the installer with the Run as administrator option.
Enter to the BIOS setup (help) and select “Load Optimized Preferences“, then save and exit. Mentioned in this comment, worked for ZenBook UX305FA, UX305F, UX305UA, UX303LN, UX303U, UX360CA, UX391FA, A455LN/X455LN, X455YA, X555B, X555BP, X555LAB, X555Q, X555QA, X555QG, F556UA, N56JR, N56VZ, Q536FD, Q405UA, S410UA and ASUSPRO B9940.
Update the BIOS to the latest version. Mentioned in this comment, worked for ZenBook UX305FA, UX305F, UX305, E200HA, X454LA, X455LA and X540AL. Be careful with this option, here it is explained how to do it.
Enter to the BIOS setup, go to the Advanced tab and enable Internal Pointing Device. Mentioned in this comment, worked for X540L and X556UR.
Install Intel Serial IO before installing the touchpad driver: Intel Serial IO. Mentioned in this comment and here, worked for X541NA, X407M, X441UAK, VivoBook Pro, N580GD, TUF Gaming FX504, FX504GM and GL504GM.
Update the Intel Chipset driver: Intel INF Update Driver. Worked for F205TA, N552VW and EeeBook X205T.
Delete ASUS Smart Gesture with Revo Uninstaller Pro in Advanced mode. Mentioned in this comment and here.
Repair install of Windows 10 with an in-place upgrade. Download Microsoft Media Creation Tool and choose Upgrade this PC now. Check that Keep personal files and apps is selected.

If Smart Gesture installer still throws the error message, there is a workaround.

Use the driver corresponding to your touchpad vendor:

Elantech worked for: ASUS U30SD, U56E, ROG GL551JW, ROG G55VW, TP500L, N551J, X751LX.

Synaptics worked for: ASUS G75VW, G75VX, K53E, K53SC, N55S, UX330CAK, U36SD, U41SV, X44H, X53E.

Sentelic worked for: ASUS ROG G74SX.

These touchpad installers are from vendors which now ASUS unified on Smart Gesture. This solution worked for several users, as it was mentioned here.

In addition, if you have an ASUS Smart Gesture option with a blank icon in the Control Panel, you can remove it by deleting any Windows registry entry related to “AsTPCenter”.

Ideas

This might be the final solution for the installer problem, but I need some feedback:

Download the latest ASUS Smart Gesture driver here.
Extract the installer content opening a command line window in the installer folder and running: msiexec /a «SetupTPDriver.msi» /qb TARGETDIR=»C:\ASUS-unpacked» When the extraction finishes it will ask you to restart, choose No.
Open C:\ASUS-unpacked\win10\AsusTPDrv\x64\AsusSupportList.ini (or the one in the x86 folder if you have a 32-bit system).
Add your Hardware Id in the corresponding section. To find the Id go to Device Manager > Touchpad > Properties > Details tab > Hardware Ids. For example, paste the Id “ETD0001” below the “[VENDOR_ELAN_PS2]” section.
Run the installer at C:\ASUS-unpacked\SetupTPDriver.msi

By doing that, you are telling the installer that it “supports” your device. Nevertheless, two users were able to bypass the installer problem but the touchpad did not work. So, it is possible that if you are getting the error message is because your device is not supported by ASUS Smart Gesture.

These are the hardware ids supported by the latest ASUS Smart Gesture driver:

Elantech: ETD0105, ETD0107, ETD0108, ETD0109, ETD010A, ETD010B, ETD010D, ETD010E, ETD0110, ETD0111, ETD1000, ETD0116, ELAN0, ELAN1, ELAN2. Also: ELAN1000, ELAN1005, ELAN0100, ELAN0101, ELAN2000.
Synaptics: SYN0A2D, SYN0A18. Also: SYN0A19.
Focaltech: FTE1, FTE2, FLT. Also: FTE1000, FTE1001, FTE1002, FTE2000, FLT0101, FLT0102, FLT0103.
Wireless Dock: VID 0B05 & PID 1823, 17E0, 17EE, 1807, 8502. Also: PID 81C9.

If your hardware id is not on that list, then your only option is to use one of the drivers included in the solutions section. In addition, I found the ASUS Precision Touchpad driver (ASUS PTP) which supports other hardware ids:

Elantech: ELAN1200, ELAN1201, ELAN1202, ELAN1203, ELAN1204, ELAN1214, ELAN1300, ELAN1301, ELAN2200, ELAN2201, ELAN2202, ELAN2300, ELAN2301.
Focaltech: FTE1200, FTE1201, FTE1202, FTE1300, FTE1301.
Goodix: GDX1200, GDX1300, GDX1301.
Docking: VID 0B05 & PID 182F, 1838, 1839, 183D, 183B, 184A, 184B.

ASUS PTP worked for: ASUS X441S

Remember, you need to install Intel Serial IO before installing the touchpad driver.

If your hardware id is on the list, here are other things to try:

Open the Windows Registry and remove all registry entries containing these words: “SetupTPDriver”, “AsTPCenter” or “SmartGesture”. Also, use CCleaner to clean the registry.
I couldn’t remove some entries that contain “SetupTPDriver”, so I had to modify the key: right-click > Permissions > Advanced > Owner, select Administrators, and apply. Then, I granted Full Control to my user.
If exists, go to C:\ProgramData\SetupTPDriver, execute setup and select remove. Remove this folder.
Run Microsoft .NET Framework Repair Tool (help). Smart Gesture or the installer uses .NET Framework, according to a message in the ASUS Remote Link installer saying “Please use Windows Update to check for any critical updates to the .NET Framework“.
Run Microsoft Fix it tool “Program Install and Uninstall Troubleshooter”.

ASUS Technical Support

I contacted ASUS Support and I give them a very detailed description of the problem with all the tests already made. They couldn’t give me a final solution, but these were their suggestions:

Uninstall the Touchpad driver and ATK Package, restart and reinstall ATK Package and Smart Gesture. Download latest versions here.
Reset the system to factory settings as follow (ASUS help). Please backup all the data you need firstly. (I don’t recommend this option unless you have nothing to lose. If you follow ASUS advice make sure to backup your personal files.)
1. Restart your notebook PC then press F9 during bootup.
2. Wait for Windows to load the Choose an option screen then tap Troubleshoot.
3. Tap Reset your PC.
4. In the Reset your PC screen, read the bullet points to learn more about using this option then tap Next.
5. Tap your preferred reset option: Fully clean the drive.
6. Tap Reset.
Unregister Windows Installer, and then reregister it:
1. Press the Windows key + R
2. In the Search box, type “msiexec /unreg”, then press Enter
3. Press the Windows key + R again
4. In the Search box, type “msiexec /regserver”, then press Enter
Perform a SFC Scan on your unit:
1. Press the Windows key + X
2. Select the Command Prompt (Admin)
3. Type the command “sfc/scannow” and press Enter
4. After the scan, restart

When they run out of options, they suggested to call them or to apply an RMA (USA or Canada customers only).

Root Cause

We need to know the root cause in order to find a final solution for this issue.

A user with this installer problem contacted me and he tried many of the previous solutions and ideas. Thanks Mark for the feedback and the screenshots! By the way, the workaround of using ELAN drivers worked in his case.

We enabled Windows Installer logging with this Microsoft tool: Enable | Disable. Then, a log file is created on the Windows temp folder %temp% when you run the installer. The file name is like “MSI___.LOG“. There it can be analyzed what is causing the error.

The ASUS Smart Gesture installer log contains this error:

This is the complete action with the error, until it starts the rollback:

Also, I found that another log is created on C:\Windows\Logs\ASUSSmartGesture.log but it didn’t have information related to the error.

Finally, if you were able to fix this problem, please share your findings. Also, if any of the solutions presented worked for you, leave a comment with your ASUS model and the solution.

Latest ASUS drivers for Windows 10

ASUS Smart Gesture and Windows 10

Elantech driver works on my Asus ROG GL551JW! Thanks!

Tried to make it work on my K53SC using your method. Error has gone but I don’t really think the driver installed correctly. ASUS Smart Gesture in Control Panel works correctly, but you can’t neither scroll, nor do some multifinger actions. Tried to check and uncheck those features in ASUS panel, but still no result. Seems like the driver itself wasn’t installed at all. PID is ETD0101. I think I have to use one of the previous versions yet.

I’ve gotten the drivers reinstalled but almost everyday theres an “Asus support device” update that stops the TouchGesture service just minutes after startup. It happens every single day. Is there any fix?

I’m sure it’s not a problem with Fn-F9 and the installer worked but Windows prompts me to restart for updates everyday, and the Smart Gesture service stops. The touchpad works but I can’t use any gestures or two finger for right click.

Follow the same procedure described here for ELAN updates in order to stop those “ASUS – Other hardware – Asus Support Device” updates.

First tip under the Ideas section worked for me.

I am using Windows 10 Home on ASUS ROG G74SX. All I need to do is just go to Control Panels > Mouse > Device Settings > Enable “Synaptics TouchPad v7.4”.

I did try to install Smart Gesture, Sentelic and Synaptics drivers but none of them help.

I’m using Asus U41SV from the year 2011. On the Asus support page, it only have drivers for Win7 64bit (quite disappointed).
Anyway, I managed to used the touchpad functions (pinch, scroll, etc) after I installed the Synaptics touchpad you provided.

Using ASUS X37S Series laptop with Win 10 and Synaptics touchpad.

Smart Gesture installation didn’t work at all, always with Error message and Rollback… ��

My solution was:
– Downloading Synaptics Driver Package Version 19.0.19.1 from http://www.synaptics.com/resources
– Manually override driver from PS2 Mouse Driver (Microsoft) by selecting .inf file from Driver-Package shown above.
– Commit system warning (unsuitable driver…) and install Synaptics driver.
– Restart

Touchpad options available ��

This fixed it right away, had to try a bunch of things but this finally did the trick, thanks so much.

Thank you so much. After days of trying to make things work, your instructions helped immensely.
The Elantech driver installation fixed everything for my ASUS TP500L! The Smart Gesture icon is back and so is my scrolling. Thanks again.

Thanks for posting all of this information. I tried everything and unfortunately nothing worked. I guess Microsoft has done it again.

I have a slightly different problem, I hope you can help anyway. The touchpad used to work fine on my N552VW-FI057T with Windows 10. After downgrading to Windows 7, the touchpad is not even detected in Device Manager anymore. The installer fails with the “There is a problem with this Windows Installer package…” error, as it can’t find a supported touchpad. Pressing Fn+F9 won’t do anything, and the touchpad is already enabled in the UEFI setup.
Turned back to Windows 10, where the touchpad just works. Looking at the Device Manager I found out that it is attached to the I2C bus, which is controlled by peripherals VEN_8086&DEV_A160 and VEN_8086&DEV_A161; the latter controls the touchpad, among other things. My touchpad is then detected as ACPI\ELAN1000.
When on Windows 7, the problem is due to the Intel Chipset driver that only contains a dummy driver for the I2C bus (Device Manager shows no exclamation mark, but on the properties page reads “No driver is installed”, because the relevant INF file tells the system that none is required). So everything seems to be installed correctly, but in fact isn’t, and the touchpad can’t be detected.
I had to hunt for a suitable and hard to find driver for this chip. After a lot of trial and error and BSODs, I got the right one and guess what? The touchpad is now detected in Windows 7. After that, Smart Gesture 4012 installs fine, but no driver gets really installed in Device Manager. I just have to find a correct driver for the touchpad and hopefully all will be well.

I also could not find any working Serial IO driver for Win7x64 and can’t utilise the touchpad after several days of trying different drivers.
So I have given up and installed Windows 8.1. There were also some drivers, which I had to find (I2C driver from HP website, Wireless (airplane) button driver from Asus website) but finally all components has got drivers in the Device Manager and seems working so far.

Hello. Could tell more about your discovery- what driver worked on your laptop and activated the touchpad?

Working drivers for INTEL SERIAL IO under Windows 7 have been compiled by Lenovo, you can find them here. After installing them an unknown device is found with id ACPI/ELAN1000. Couldn’t find a way to make it work, any ideas?

I have X555UJ, installed the I2C driver. Now the ACPI ELAN1000 device appears in the Device Manager, but I can not find any driver for Windows 7. Anybody had any luck with this driver?

I have the same problem with Asus F555UB on Windows 7 64 bit.
I tried to use different 8.1 drivers from Asus website of X555LB model but they don’t work for me. Also newest Smart Gesture and ELAN driver cannot find a compatible device. Please help.

Currently running into the same problem with an Asus F556U and Windows 7 x64. Already installed the I2C driver from Lenovo, which finally made the Touchpad show up as an unknown device. Now I’m also just missing the right driver, tried a couple but none of them worked so far.
Did anybody find a suitable driver for the ELAN1000 touchpad under Windows 7?
Thanks in advance!

Steps 1-5 didn’t work for me on my Asus N53SM laptop. Smart Gesture installation completed after the hack, but whatever settings I changed in ‘Control Panel > Asus Smart Gesture’ made no difference to trackpad function.

I think I have found the problem. From what is said on this Asus support page, it appears that Smart Gesture will only work with trackpads Asus calls “clickpads” which don’t have separate buttons. My trackpad is what they call a “smartpad”, having separate buttons.

The above is borne out by what’s stated on this page:
“The Smart Gesture installer will remove touchpad driver and Asus Virtual Touch automatically to avoid function conflicts”. Installing Asus Smart Gesture didn’t remove my laptop’s Elan touchpad driver (the icon of which was still in the system tray and the controls still functional).

Anyway no biggie, I’m uninstalling Smart Gesture. I happen to like the standard Elan settings controls better than Smart Gesture anyway. You can set the scroll speed, and also toggle Inertial Scroll. I can live without the 3-finger function.

Hello, I have tried pretty much everything in this post. I have an Asus UX305CA, it came with Windows 10 and everything worked right. The hard drive died and I installed Windows 10 Enterprise evaluation copy and the touchpad worked perfect. I had to upgrade because the evaluation copy was expiring, I upgraded to Windows 10 Pro. Now the touchpad is not even recognized. I go in settings and under Mouse and pointing devices all that shows is the mouse. When I install Smart Gesture, the install fails and reverts back. As I mentioned previously, I tried every solution, even re-flashed the bios. Any help from anyone is appreciated.

After downgrading from Windows 10 to Windows 7, the touchpad is not even detected in Device Manager. Detected as unknown with id ACPI\ELAN1000. Using Asus N551VW-FY154T. Are there any solutions?

I just used the ELANtech driver on my N550JA. Device ID ETD0105. FINALLY working correctly. Thank you for your help!

ROG-G75VW, Win 7 (64) -> Win 10 (64)

Touchpad do not turn off when usb mouse is attached to device. Tried update/install ASUS Smart Gesture installer -> Error: There is a problem with this Windows Installer package…

Used tips on this page. Use the driver corresponding to your touchpad vendor: Synaptics Touchpad 16.2.11.7. Worked.
Thanks a lot – awesome!

Thanks a lot, it worked for me using the installation of Synaptics driver on my ROG GW75.
I had the Smart Gesture problem since I upgraded to Windows 10 and the error message “There is a problem with…”. Never found how to resolve the problem until I found this post. Thanks a lot.

I tried some of the above suggestions with no luck, but finally fixed the issue in my brand new UX305 by using CCleaner.

Using Tools -> Uninstall first clicked on Repair, and reboot when it ask for it. Then going again to the same place, used the Uninstall option and finally was able to remove the installed copy of Smart Gesture. Then rebooted again, and I was then able to install the new version.

I hope this can help to other people.

I downloaded the latest version. First I also had this problem and nothing was working for me. Then I ran the “install.bat” I found after unzipping the software. And then there was no problem!! Worked for me!! Cheers

Finally I managed to solve this problem for my situation!

I had to send my laptop (UX305FA) to ASUS for repair. When it came back it was reset to the factory settings: Windows 8.1 and some bloatware from ASUS. Not willing to do a couple of hundreds of updates I decided to take the plunge and clean install Windows 10. Everything went well except for Smart Gesture. I got the dreaded message and rollback of the installation.

I previously ran into this problem which I was able to solve with a BIOS update (as mentioned as a solution on this page). But now there was no option to update as the BIOS was already on the most recent version. On some site I read something about loading the ‘Optimal Preferences’ in BIOS. That did the trick. The steps are:

1. Cold boot the machine or restart Windows
2. On boot repeatedly hit Esc to get a window giving the option ‘Enter Setup’. Choose that option
3. In the boot screen in the right lower part of the screen an option is shown: ‘Load Optimized Preferences’. If I remember correctly it can be selected with the F9 key. Execute that option
4. Save and close the BIOS settings

Reboot and install Smart Gesture (preceded by ATK Package if not already done). For me this worked and it confirmed my conviction this is primarily a BIOS related issue. Hope this helps.

This worked for me, ZenBook UX305UA. Went into BIOS, selected Load Optimised Preferences, save & exit, next thing I go inside Win10 and everything is working. Thanks and add this to the solutions list.

Thank you both for the feedback! I added this solution to the list ��

Thank you. UX305FA here also. This worked like a charm. For me it was called Load optimized defaults.

Thank you so much! I’ve been searching for hours for a solution to this problem also with a Zenbook UX305FA

Thank you so much, I tried so many things over the years and this was to solution to make Smart Gesture work.
Asus UX303LN with touch screen.

This “Load optimized defaults” thing works for my A455LN / X455LN! Thanks!

OMG, this worked!! THANK YOU SO MUCH. I’ve been trying to reinstall Smart Gesture on my ASUS F556UA for several months only to get this silly error and rollback. Finally, I can take my laptop to a remote location WITHOUT having to drag a mouse with me. If someone would tell me the location of the “solutions list”, I’ll be happy to post this good news.

Thank you so much, I spent so long trying to get this to work.

Thanks Emoape, worked for me. I lost the facility to disable the touchpad with fn+F9, I think after a Windows update. Despite updating/reinstalling the ATK Package, I couldn’t get Smart Gesture to install. However, I could get it to install following your instructions. Excellent! This after struggling for some hours with this issue. UX305FA (bought in the UK).

Thx u so much. It worked perfectly. ASUS X555BP

This works for me too. Mine is X555Q. Thanks.

It really help for my ASUS X555BA. Thank you so much.

Thank you very much, it worked on my Asus X555B series

GREAT ADVISE! Worked for a X555QG.
Thanks a lot.

Thanks, I had this problem with my X555Q and the solution worked to me

Thanks so much worked for me as well, Q405UA.

OMG it really did worked for my old ASUS N56VZ! Thanks for the tip!!

Realmente funciona! en mi caso fue la opción “Load Optimized Defaults” en la Bios. El modelo es una ASUS X555QG-XO208T. Gracias por la ayuda Iván.

This worked for me. Thanks a lot. I have a UX305F as well.

It worked also for me (S410UA). I had almost given up.
Thank you so much!

Well turns out it works for me, I have an Asus X555Q and that this cant multi touch gesture right out of the box. Thank you for the guidances!

I have tried all your points from here, but only updating BIOS worked for me. I have an ASUS X454LA with an old BIOS version 208. Smart Gesture installed after updating to 211.

I’ve tried to install ASUS Smart Gesture on my ASUS G75VX. After this my touchpad (SYN0A2A) stopped working. So I have to use Synaptics Touchpad driver.

Hey all, here’s my solution, though I have different objectives to most of you, it may help.

I bought the Asus UX305CA in the UK. I don’t like Windows 10, so I downgrade to Windows 8.1. All the Windows 10 drivers on the Asus website seem to include Windows 8.1 drivers too, and so there was no problem installing most of them. However the touchpad installation had the issues as outlined on this website.

When I reinstalled Windows 10 touchpad installation worked fine, but with Windows 8.1 I had the touchpad issue. So here is how I got all the necessary drivers working for Windows 8.1:

1. Install Windows 10, install all drivers via Windows Update, and any others needed via the Asus website.
2. Download a program called DriverBackup (it’s free) to an external USB driver, and backup all the drivers to a USB/External Hard Drive.
3. Wipe the hard drive or create another partition, and install Windows 8.1 via CD or USB.
4. Now install .Net Framework 3.5 (DriverBackup needs this to work). Now Windows Update on Windows 8.1 seem to suck now/get’s stuck on checking for updates/installing .net 3.5. Plus at this point you probably haven’t got an internet connection due to lack of wireless drivers. But you can install this offline from the Windows 8.1 USB/CD, which works fast and has no problem. To do this:
a. Run Command Prompt in Administrator Mode
b. Type: Dism.exe /online /enable-feature /featurename:NetFX3 /All /Source:E:\sources\sxs /LimitAccess
Note: “E:\” is meant to be the letter assigned to the Windows 8.1 CD/USB, so make sure you’ve got the right letter.
5. Once .Net 3.5 is installed. You need to turn off driver signatures. Hold Shift and Choose Restart. Then Choose Troubleshoot > Advanced Settings > Startup Settings > Restart. Then click the number next to Disable Driver Signature Enforcement (usually it’s 7).
6. Now after restarting back in Windows 8.1, run DriverBackup and choose Restore, select the backup file you made, and when all the drivers show, right click and choose select all, and restore all drivers.
When restoring, you’ll get 2 warnings. 1 saying this driver is already installed, would you like to reinstall? For these ones select no.
However when you get a big red warnings saying something about are you sure you want to install these drivers, click yes.
Note: If your problem is literally just Touchpad, you might not have to install all the drivers, just the Asus trackpad. However I think in my case, I needed the motherboard/unknown devices drivers to be installed properly too.

7. After this is done and you restart, your trackpad will now start working on a basic level and will see ASUS Trackpad in device manager. However you’ve just gone through and installed a load of drivers, and probably a load of crappy ones along with the ones that actually helped. So now you need to go to the Asus website, download all the drivers, and reinstall them all again. The first 2 I like to install are the ATK, and then the Smart Gesture (to know this wasn’t done all in vain). And for me, they installed and all the features work! Woo woo! Then install all the others just to be safe.

8. Use CCleaner to clean all the temporary files crap and clean your registry.

9. Create an Image of your entire hard drive so you can restore it in the future if any future problems arise.

So that was my solution. This was probably easier for me than others, as my laptop was brand new, so I had nothing to lose by wiping it several times to try and get this to work. And if you use a USB, Windows literally installs under 10 minutes these days, whether it’s 8.1 or 10.

However my experience will probably be able to help other people fix theirs. Here’s my thinking. People with the same model number laptop with everything working, should backup their Asus Trackpad Driver (or all of their drivers), and upload the file in a zip to this website. Other people can then download that file, then use the DriverBackup software to restore the drivers.

When I did a fresh install Windows 8.1, and tried to install all the SmartGesture drivers normally, I could never get the installer working (same error right at the end). However by restoring the drivers using that program once I got the basic Asus Touchpad driver showing in device manager, I had no problem with the Smart Gesture installer. So I think it’s less to do with the installer and more to do with if it could identify the hardware, it will install.

I nearly gave up on this, this was literally the last option I tried before I was going to give up, but luckily it worked. I tried many of the options on this website and none of them worked for me.

I have ASUS X540AL and my touchpad was not working with Windows 10 32-bit so I updated the BIOS to 204 version. After the BIOS updated the system didn’t came up. I changed the graphique configuration to 64-bit and touchpad is working well now and I’m so happy. I hope this will help someone else.
Good luck.