Samsung galaxy watch active 2 rebooting что делать

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Алюминий: Cloud Silver, Aqua Black, Pink Gold с ремешком из флюороэластомера (FKM)
Нержавеющая сталь: Silver, Black, Gold с кожаным ремешком

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Алюминиевый корпус–44мм модель: 44 x 44 x 10,9мм, 30г
Алюминиевый корпус–40мм модель: 40 x 40 x 10,9мм, 26г
Корпус из нержавеющей стали–44мм модель: 44 x 44 x 10,9мм, 44г
Корпус из нержавеющей стали–40мм модель: 40 x 40 x 10,9мм, 37г

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44мм модели: 1,4-дюймовый (34мм) 360 x 360 Super AMOLED, полноцветный Always On Display, Corning® Gorilla® Glass DX+
40мм модели: 1,2-дюймовый (30мм) 360 x 360 Super AMOLED, полноцветный Always On Display, Corning® Gorilla® Glass DX+

Ремешок
44мм модели: 20мм заменяемый
40мм модели: 20мм заменяемый

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44мм модели: 340мА∙ч
40мм модели: 247мА∙ч

Совместимость
Android: Android 5.0 и выше, ОЗУ от 1,5ГБ
iOS: iPhone 5 и выше, iOS 9.0 и выше

Samsung Galaxy Watch stuck in reboot loop and keeps restarting? How to get out of it

reboot or boot loop stuck on Samsung Galaxy Watch

When a Samsung Galaxy Watch gets stuck in a boot loop, it keeps shutting down and powering up to the screen that says it’s “Rebooting…” and then shuts down again during that reboot, only to show that “Rebooting…” screen again. And this scenario keeps replaying over and over again.

A reboot loop is super frustrating! And it feels like there’s nothing you can do to fix it. But you can, and this article outlines some of the steps you can try to get your Samsung Watch out of that boot loop.

So let’s get to it.

What causes reboot loops?

Knowing what might have caused your Samsung Galaxy Watch to get caught in a boot loop can help you fix it.

The most common reason for getting lost in a boot loop on your Samsung watch is adding new, usually third-party, apps to your watch or updating current apps.

Occasionally, boot loops happen due to water exposure, i.e., swimming with your watch, accidentally dropping it in water or liquid, wearing it during a very sweaty workout, or even keeping it on during a long hot shower.

Boot loops sometimes (rarely) happen after updating the watch’s firmware.

Finally, if your watch is dirty, greasy, or sticky, some trapped debris might cause your power button to keep restarting your watch.

So think about the last few days. Did you update any apps or add new ones to your watch? Was there a new software update for the watch’s firmware? Did your watch have recent water or liquid exposure?

Troubleshooting tips for Samsung Galaxy Watch stuck in a boot loop

How to fix your watch depends on what you think caused it in the first place. Look for what you suspect and try those tips first.

If you don’t know, go through the list.

Unfortunately, on almost all watch models, you cannot uninstall any apps using the Galaxy Wearable app. You can only uninstall apps using the watch itself, which is impossible when your watch is stuck in a boot loop.

So, if you suspect an app is causing the problem, you’ll need to follow other troubleshooting steps.

Clean and dry your watch

It’s always a good idea to clean your watch and pay particular attention to the buttons. Take a lint-free microfiber cloth and wipe your watch and its buttons.

If your watch had recent water or liquid exposure, dry your watch using an absorbent cloth or place it in front of a fan to dry it. Don’t ever place your watch in direct sunlight–indirect is fine, but direct sunlight is not.

Try pressing the buttons in and out–they should solidly click. If not, use your cloth or take a soft toothbrush or interdental brush, and clean the area around the buttons, checking and removing anything that might be trapped.

Keep cleaning your watch until the buttons easily click. You can also press the buttons in and out multiple times to release any lint or other debris that might be caught there.

If you suspect a firmware update or new app install (or update), try a forced restart

It may seem counterintuitive, but forcing your watch to reboot often solves the boot loop issue, especially when the reboot loop started just after you installed a new app or updated an app or the watch’s firmware.

There are a few methods to restart your watch. We’ll outline all of them but start with the first (and easier) one. You may need to repeat the restart a few times before it works.

#1 Press and hold the Power/Home button

This method works for most Samsung Watches, but if you use a Wear OS 3 watch like the Samsung Galaxy Watch 4 or 5, skip to step 2.

Samsung Galaxy Watch rebooting

Press and hold just the Power/Home button for around 10 seconds until you see that “Rebooting…” message on the watch’s screen. As soon as you see that message, release the button.

Wait and see if your watch boots up normally and shows your watch face. It may take your watch a few minutes to fully restart–don’t press any buttons or tap the screen as it boots up.

Try the following method if you are still stuck in the boot loop.

#2 Press and hold the Power/Home and Back buttons

To force your watch to reboot, press and hold the Home/Power and Back buttons simultaneously. Keep pressing both buttons until “Rebooting…” displays on your watch’s screen. Once you see that “Rebooting…” message, release both buttons.

power off feature on Samsung Galaxy Watch

If your screen shows Power off, Turn off, or Restart, keep holding the buttons until it says it’s Rebooting. You may need to hold down the buttons for 30 seconds or more until “Rebooting…” appears.

Wait and see if this forced reboot works. If so, your watch eventually shows your watch face.

Try following the next method if you are stuck in a boot loop.

#3 Use your watch’s Reboot mode

Your watch includes another method to reboot itself, the reboot mode.

Press and hold the Home/Power and Back buttons until “Rebooting” displays on your watch. Release both buttons. If your screen shows Power off or Restart, keep holding the buttons until it says it’s Rebooting.
Quickly press the Home/Power button repeatedly until you see the Reboot Mode menu on your watch’s screen.
Select the Continue menu option–it’s the first option, so it should already be selected. But if not, to move between items in the on-screen menu, press the Home/Power button.
1. Alternatively, select Power Off from the Reboot mode menu.
If your watch continues to be in a boot loop, place it on its charger and try again using the Power Off option instead of Continue. You will need to power the watch back on once it powers off.

If your watch continues to be in a boot loop, try the following steps or move down the list and try a recovery.

Clear the cache for the Galaxy Wearable app and the watch

Your watch might be caught in a boot loop due to some caching issue. On all models, you can clear the Wearable app cache, and on Wear OS 3 watch models, you can also clear the cache using options in the Reboot Mode on the watch.

Wiping and deleting the cache fixes various problems, including a watch stuck in a boot loop and other performance issues.

How to clear the Wearable app’s cache
1. Open the Settings app on your phone and choose Apps.
2. Select the Galaxy Wearable app.
3. Choose Storage & cache.
4. Tap Clear cache.
How to clear the watch’s cache on the Samsung Galaxy watch

These instructions only work for Wear OS 3 watches, like the Samsung Galaxy 4 and 5 Watch. These functions are not available on Tizen watches, such as the Active 2 or Galaxy Watch 3.
1. Press and hold the Home/Power and Back buttons on your watch until “Rebooting” displays on your watch. Release both buttons. If your screen shows Power off or Restart, keep holding the buttons until it says it’s Rebooting.
2. Quickly press the Home/Power button repeatedly until you see the Reboot Mode menu on your watch’s screen.
3. Move down the list by pressing the Home/Power button, highlighting Recovery, and pressing and holding the Home/Power button to select it. Let the button go when the screen goes black.
4. Wait for your watch to show an additional menu.
5. Use the Back button to move through the on-screen options and choose Wipe cache partition by pressing and holding the Home/Power button.
6. At the confirmation prompt, press the back button once to select Yes and then press the Home/Power button to confirm.
7. Wait for the watch to clear your cache and return to the previous menu.
8. Select the Reboot system now menu option by pressing the Home/Power button–it’s the first option, so it should already be selected. But if not, press the Back button to move between items in the on-screen menu.
Clean your watch’s memory and storage using the Wearable app

If you recently installed a new app or updated an old one, the app may be running in the background, causing this issue. So let’s try cleaning up your watch’s memory and clearing out any unneeded files from its storage.

These instructions work for Tizen watches only, like the Active 2 or Galaxy 3 Watch. These functions are unavailable on Wear OS 3 watches, such as the Galaxy Watch 5 and 4.

This tip only works if the Wearable app recognizes your watch.
1. Open the Galaxy Wearable app on your phone.
2. On some models, tap Watch settings.
3. Scroll down and choose About watch.
4. Tap Memory. This stops background apps from running.
5. Wait for your watch’s memory information to load, and then tap the Clean button.
6. Return to the About menu and repeat for Storage. This frees up space by deleting temporary and unnecessary files without losing any of your data.
Reset your Galaxy Watch using the Recovery mode

Unlike a restart, when you use the Reboot mode’s recovery option, your watch is set back to its factory defaults. So all of your personal data and settings are removed along with any third-party apps.

Backup first, if you can

If possible, we recommend backup your watch before using Recovery mode. It may not be possible, but it’s worth exploring.

Open the Galaxy Wearable app on your phone to back up your watch. If it connects to your watch, choose Watch settings > Account and backup and tap Back up data.

If given the option to choose your data, choose Select all and tap Back up. Wait for the Wearable app to back up your data.

Use Recovery mode on your watch

Hopefully, you were able to back up your watch’s data. If not, you might have an older backup available; otherwise, you’ll need to set up your watch again to your preferences.
1. Press and hold the Home/Power and Back buttons until “Rebooting” displays on your watch. Release both buttons. If your screen shows Power off or Restart, keep holding the buttons until it says it’s Rebooting.
2. Quickly press the Home/Power button repeatedly until you see the Reboot Mode menu on your watch’s screen.
3. Select the Recovery menu option–it’s one of the last options to move between items in the on-screen menu, and then press the Home/Power button to select it.
  1. On wearOS models like the Active 2 or Galaxy Watch 3, your watch starts the recovery process.
  2. There’s another menu on Wear OS 3 models like the Galaxy Watch 5 and 4.
    1. Swipe down or use the Back button to highlight Wipe data/factory reset. And press the Home/Power button to choose it.
    2. Swipe down or use the Back button to highlight Factory data reset. And press the Home/Power button to choose it.
    3. Once the reset finishes, press the Home/Power button to reboot the watch.
    Once your watch resets, open the Galaxy Wearable app to set up your watch again and restore its backup, if desired.
    
    Drain the battery completely
    
    If none of the troubleshooting tips above worked for you and your Samsung Galaxy watch, some of our readers discovered that completely draining the battery and charging it entirely fixed the reboot loop issue.
    
    To drain the battery, remove it from the charger and leave it on, allowing it to use all of its remaining battery until the screen no longer turns on.
    
    Once you reach the point where the watch cannot boot up and turn on its screen, place it on its charger and let it charge overnight (or for at least 3-4 hours.) Please do not attempt to use it, turn it on, or interact with it during this time. Just let it charge.
    
    Once fully charged, try pressing the Home/Power button and see if it turns on and boots up normally.
    
    Dry out your watch
    
    If you know or suspect that your watch was exposed to water or any liquid and is now caught in a boot loop, try drying it out.
    
    The best method for drying your watch is to turn off the watch (if you can) and place it in a container along with a desiccant like those tiny silica gel packets you get with electronics and other purchases. Please leave it in that container with the desiccant for at least 24 hours.
    
    If you can’t find any of those packets, try placing your watch near a fan that blows room-temperature air (not heated air.) Don’t dry it in the sun–that’s way too hot.
    
    After a full day or more drying out, try turning it on and see if it boots up normally. You may need to charge it first before turning it on.
    
    Water and liquid damage are not covered under Samsung’s product warranty. That’s a surprise for many Samsung Galaxy Watch owners!
    
    Unfortunately, although most Samsung watches are water-resistant, they are not waterproof. And that’s a distinction that matters when you submit a repair based on water or liquid damage.
    
    Contact Samsung support
    
    Finally, contact Samsung support or visit a local smartwatch repair center if nothing helped get your watch out of that boot loop. Choose the support site for Mobile and Wearables. Then, select your watch by model.
    
    There may be a problem with your battery, which a replacement would solve. But many other issues potentially cause boot loops, so it’s best to leave it with the experts to diagnose.
    
    How to Reset a Galaxy Watch Active2
    
    You might want to soft reset/reboot your Samsung Galaxy Watch Active2 to troubleshoot issues such as freezing or sluggish responsiveness. You can give your device a fresh boost in two ways: Do a reboot or manually power the watch off and on again.
    
    Press and hold the Home/Power button until you see a Rebooting message on the watch screen.
    
    After a few seconds, the device restarts and displays your chosen watch face.
    
    Alternatively, manually power down and turn on your watch by pressing the Home/Power button for a few seconds and selecting Power off. Press the Home/Power button again to turn on your watch.
    
    How Do I Factory Reset My Samsung Watch?
    
    In other cases, it might be best to factory reset rather than reboot your device. Take this step if no other troubleshooting works or if you’re giving your watch to someone else.
    
    Use the watch Settings menu or your smartphone to factory reset your Samsung smartwatch via the companion app.
    
    Use the Quick Panel Menu
    
    To wipe all of your account data and preferences from the Galaxy Watch Active2, use the Quick panel menu to access the device settings.
    
    Swipe down to reveal the Quick panel menu.
    
    Tap the Settings (gear) icon.
    
    Go to General.
    
    Select Reset > Back up data or Reset.
    
    Reset From the Apps Menu
    
    You can also access the Reset option from the Apps menu on your Watch Active2.
    
    Swipe right until you see the Apps menu on your watch.
    
    Tap the Settings icon.
    
    Select General > Reset and choose your preferred reset option: Back up data first or wipe everything.
    
    Do a Hard Reset
    
    If you’re locked out of your watch because you forgot the device pin or it’s unresponsive, you can also perform a hard reset.
    
    Press and hold the Home/Power button.
    
    When the Rebooting message appears on-screen, press the Home/Power button a few times.
    
    Use the Home/Power button to select Recovery and press and hold down the Home/Power key to reset your watch.
    
    A Resetting progress wheel appears on the screen before the device resets to the setup screen.
    
    Use the Mobile App
    
    You can also use the Galaxy Wearable app (or Galaxy Watch app on iOS) to reset your watch.
    
    Open the companion app for your Samsung Watch.
    
    Select General > Reset.
    
    On the next screen, tap Reset to confirm you want to delete everything from your watch.
    
    You can also find the reset option from various other screens within the companion app, such as the About watch section under the message Looking for something else?
    
    What to Do Before Factory Resetting a Samsung Galaxy Watch
    
    Before you factory reset your Samsung Galaxy Watch Active2 or a different Samsung Galaxy Watch, spend a few moments preparing your device and data with these tips.
    - Turn off the lock screen: Go to Settings > Security and privacy > Lock > Type and select None.
    - Back up your account data: Open the Wearable app and select Account and backup > Back up data. Select the items you’d like to preserve and tap Back up to begin.
    - Save music and photos manually: Samsung account backups don’t cover music and photo files. Make sure you save or copy media files you want to keep elsewhere.
    You can manually adjust your step goal from the Steps widget. Tap to open the widget, swipe down, and select Settings (gear icon) > Step target. Swipe up or down to modify the target and tap Done to save. Alternatively, use the Samsung Health app: Select Steps > More options > Set target > and move the slider to match your new goal.
    
    Disable Bixby on your Galaxy Watch Active2 from Settings > Apps > Permissions > Bixby. Move the toggle to the off position next to Accounts and Microphone. To remove the Bixby Home/Power Key shortcut, tap Settings > Advanced > Double press Home key and reassign the shortcut to another app.
    
    Press the Home/Power button or swipe right to open the Apps screen. Then tap Recent apps > Close all. You can also close an individual app by selecting the x symbol beside the name.
    
    My samsung watch active 2 is stuck in a rebooting loop after being in pool for few minutes.
    
    That sucks. There’s plenty of posts here about Sammy touting waterproofing and the ability to track swimming activity, then backpedaling to the very fine print that they don’t cover water damage. Hope they’ll do the right thing for you.
    
    Two things you can try that may help. Hold the power button down for 30 seconds. It’s supposed to soft reboot the watch. Secondly, go to the gear wearable app on your phone under the "general" section of the menu, then you can remotely reset the phone. That may get you out of the boot cycle, then you can try to dry the watch and restore it from your backup. Of course, this will only work if your watch is still connecting to your phone during the boot cycle.
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